Company profile

AN INTRODUCTION

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Rahul Commerce (P) Ltd., is a leading IT services and systems integration company. Proven experts in providing integration and implementation services for various IT needs with a vision to turn client issues and ideas into solution through systems integration and managed operations.

RCPL began its journey in the mid-80s when the Indian IT industry was at its nascent stages. Since then it has grown by leaps and folds and had become synonymous with the IT industry in the East. RCPL today is a group of companies with interests spanning from IT, Animation, BMS solutions and recently Real Estate development.

It began its operation as one of the pioneering Apple resellers in India in 1985, since then has made a mark in Eastern India as one of the largest vendors and support providers of IT solution and equipment, and then went on to become one of leading business partners for HP, IBM Nortel etc., and IBM’s leading service providers in the region with stronghold in the Eastern zone.

Gradually it branched out to providing seamless integrated solution for the midrange IT market to help clients address the demands of their markets. The projects are preceded by in-depth analysis with experienced presales specialists’ to support clients in selecting and implementing the right systems for their needs. The results are solution tailored to encompass all opportunities and resources of the client organization that make the difference.

The company’s primary alliances include the likes of IBM, HP, EMC, Apple, CISCO, DELL, VERITAS, Juniper, Microsoft, VMWare, RedHat, CA, Symantec etc.

The RCPL team comprises of IT Veterans and professionals with a wide variety of certification and industry experience with a proven track record of delivering enterprise level solution to clients both locally and nationally. The team works cohesively to develop hardware solutions and the integration of standard software and hardware from the first idea up to the productive implementation and maintenance leading to reduced application lifecycle, Expertise leveraging of technologies, Increased flexibility of IT Infrastructure and Maximized business performance.

HELP DESK

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A competent and effective technical helpdesk or customer care helpline is as important in today’s market environment as selling the product – whether it is for your customers or own employees. RCPL acts as an extension of the client’s team and provides end user support acting as a single point of contact for all service inquiries – allowing you and your teams to focus on core business functions. RCPL’s Helpdesk Services are available for clients as a cost-effective means to provide their end users technical support. Our Helpdesk services provide a single point of contact for the call logging, diagnostics, and resolution of hardware and software technical issues. RCPL can complement an existing Helpdesk by scaling up or takeover the entire functions. RCPL’s helpdesk assures best-in-class support by deploying dedicated, qualified, certified and trained agents 24/7 to resolve complex hardware and software issues.

Our Helpdesk skills are demonstrated by our low abandonment rates, high first call resolution, low part per event, high accuracy of part prediction, quick response times and high closing rates. All our engineers are technically qualified with various accreditations. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.

Our experience and expertise in trouble shooting the most intricate problems for our customers have given us a pool of technically skilled manpower capable of rectifying the most complex of hardware and software problems.